Terms of Use

1.1 The SAPIANS platform is intended for professionals and companies (“Users”). Individual Users must have full legal capacity; Users accessing on behalf of a legal entity declare that they have authority to do so.

1.2 SAPIANS does not offer services directly to people under 18. By accepting these Terms, you confirm that you meet this requirement.

2.1 SAPIANS offers a co-intelligence platform — artificial intelligence tools, assessments, reports and development resources for executives and professionals — accessible through SAPIANS ID.

2.2 Available resources may evolve: new features may be added and existing ones may be modified or discontinued. Changes that substantially affect contracted features will be communicated at least 30 days in advance.

2.3 Access to the platform is granted under a non-exclusive, non-transferable and revocable license to use, limited to the period during which the account is active. Use of the platform does not transfer to the User any ownership rights over SAPIANS software, brand, content or methodologies.

3.1 Each User is responsible for maintaining the confidentiality of their access credentials (login and password) and for all activity carried out in their account.

3.2 Information provided during registration must be truthful, accurate and kept up to date. SAPIANS may suspend accounts whose registration contains false or outdated data.

3.3 If you suspect unauthorized access, notify us immediately at: privacidade@sapians.com.br

4.1 The User agrees not to:

• use the platform for unlawful purposes or purposes contrary to public policy;
• attempt to circumvent security, authentication or access control mechanisms;
• access other users’ data or accounts without authorization;
• share access credentials with third parties;
• reverse engineer, decompile or extract the source code of any platform component;
• use the platform in a way that harms its availability or integrity for other users.

4.2 The User is solely responsible for the content they submit to the platform, including text and information processed by AI tools.

5.1 Some platform features use third-party artificial intelligence models — including, but not limited to, Google and OpenAI — to generate reports, analyses and recommendations.

5.2 AI-generated outputs are informational and support decision-making. They do not constitute legal, financial, medical or any regulated technical advice. Responsibility for applying any recommendation rests exclusively with the User.

5.3 SAPIANS does not guarantee the absence of errors, inaccuracies or biases in AI-generated results. AI-based features are provided as is, without any guarantee of completeness or fitness for a specific purpose.

5.4 SAPIANS does not make automated decisions with legal effects on Users without provision for human review (under Art. 20 of the LGPD).

6.1 SAPIANS platform and content: The SAPIANS brand, software, methodologies, materials and editorial content produced by SAPIANS are its exclusive property and are protected by copyright, trademarks and other intellectual property rules. Use of the platform does not transfer these rights to the User.

6.2 User content: The User retains ownership of the data and content they submit to the platform. By submitting them, the User grants SAPIANS a non-exclusive, royalty-free license limited to what is necessary to operate, maintain and improve the contracted services.

6.3 Co-creation projects (venture studio model): When a User participates in a SAPIANS project as a specialist co-founder — with an equity stake —, intellectual property rights over the co-created product will be governed by the specific Co-Founding Agreement signed by the parties, which prevails over these Terms on matters it addresses more specifically. In the absence of a written agreement, the provisions of the Brazilian Civil Code regarding the joint creation of intellectual works apply. Use of the SAPIANS platform as a work tool in the project does not, in itself, imply assignment or sharing of IP between the parties.

Processing of Users’ personal data is governed by the SAPIANS Privacy Policy, incorporated into these Terms by reference, in accordance with Law No. 13,709/2018 (LGPD).

8.1 SAPIANS makes reasonable efforts to keep the platform available but does not guarantee uninterrupted availability. Scheduled maintenance will be communicated in advance whenever possible.

8.2 The platform depends on third-party infrastructure (cloud providers, CDN, AI models). Unavailability resulting from failures in these services is beyond SAPIANS’ control.

8.3 To the maximum extent permitted by applicable law and except in cases of willful misconduct or gross negligence by SAPIANS, SAPIANS’ total liability to the User is limited to the amount actually paid by the User in the 12 months preceding the harmful event. For users on a free plan, liability is limited to the statutory minimum.

8.4 SAPIANS is not liable for indirect damages, lost profits, data loss or reputational harm arising from use of or inability to use the platform, except where the law expressly prohibits such exclusion.

8.5 Force majeure: SAPIANS will not be liable for failures or delays resulting from events beyond its reasonable control, including third-party infrastructure failures, large-scale cyberattacks, natural disasters or decisions by government authorities.

9.1 SAPIANS may suspend or close an account that violates these Terms, with or without prior notice depending on the severity of the violation.

9.2 The User may close their account at any time by requesting this by email at privacidade@sapians.com.br. After the request, personal data will be processed in accordance with the Privacy Policy (Retention and Deletion section).

9.3 Reports and outputs generated while the account is active: the User must export or save this content before closure. SAPIANS does not guarantee access to it after the closure date.

SAPIANS may update these Terms periodically. Substantial changes will be communicated by email at least 30 days in advance. Continued use of the platform after the changes take effect constitutes acceptance of the new conditions. If the User does not agree, they may close their account before the changes take effect.

11.1 These Terms are governed by the laws of the Federative Republic of Brazil.

11.2 For individual Users in a consumer relationship: the Brazilian Consumer Protection Code applies, and any disputes will be resolved in the courts of the User’s place of residence.

11.3 For legal entity Users or professionals in a strictly B2B relationship (not characterized as a consumer relationship): the parties designate the courts of the Judicial District of São Paulo — SP as having jurisdiction to resolve any disputes, waiving any other jurisdiction, however privileged it may be.

11.4 The parties undertake to seek an amicable solution before any court action, allowing 15 (fifteen) business days for an attempt at settlement following formal notice.